BRAIN FOOD: Perk life - When all else has failed

BRAIN FOOD: Perk life - When all else has failed - Staff at the Body Shop can take their grievances straight to the top by writing a letter and posting it in a special red envelope. Intended for use after the usual channels have failed, red envelopes go s

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Last Updated: 09 Oct 2013

Staff at the Body Shop can take their grievances straight to the top by writing a letter and posting it in a special red envelope. Intended for use after the usual channels have failed, red envelopes go straight to the appropriate director, who has to respond within three days. There's no guarantee that staff will get the answer they want, but bosses claim these 'red letter days' create an air of fair treatment throughout the company.

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