Name: Pete Boucher
When did you become a manager?
I used to be a Royal Marine before I became a doorman and for seven years I did both jobs concurrently. I really became a manager in 1999, when I realised there was a gap in the market for training doormen about team-working and stress management and started my own business.
What does management mean to you?
Doormen are the front end, whether it's busting drug dealers, putting out fires or dealing with drunks. Conflict management, customer care and social skills are the biggest parts of the job. Customers like to know why they've been told no, so body language is also vital to prevent violence.
The licensee pays the doorman to maintain order and the two have to work together. If you are too timid or too egotistical, you won't survive.
What do you love/hate about it?
I love the reliance on other people when faced with difficult or challenging situations. I don't like the lack of professionalism and accountability.