Name: Dr Heather Hall
When did you become a manager? Five years ago, when I started this job.
Before that I was doing research at the Institute of Zoology.
What does management mean to you?
I manage a team of four staff in the aquarium and four in the reptile house, as well as a part-time person who liaises with overseas projects.
In terms of animals, I manage 230 fish species and 120 species of reptiles and amphibians. Responsibilities range from deciding which species we're going to keep, their nutrition and breeding and conservation. I co-chair a group for reptile breeding across the UK and fish breeding across Europe.
Today, I'm also duty manager at the zoo, meaning I'm responsible for the entire staff and have to look after everything from absences and moving a tiger, to celebrity visitors.
What do you love/hate about it? You get to see unique things every day and, with the conservation programmes, you feel like you make a difference.
I dislike getting pulled in so many directions that I feel I never do anything as well as I'd like.