Competence is no longer enough. You now need 'competency'. American in origin, competency means skills applied commercially and not for their own sake. Opening the post is good old-fashioned competence; firing off a sales letter is competency. Which makes competency a boon, especially for those teaching it and testing it. For most Britons, though, competence and competency will always be the same thing, as they have since the 16th century.
Taking responsibility for how your products are sourced isn't just the right thing to do, it's also good business.
Overcoming unconscious bias requires a concerted effort, says Josh Graff.
Though much maligned, WHSmith has found a way of making the best of a bad situation.
Can the controversial taxi app move on from its past mistakes?
Unemployment may be at record lows but not all the figures are encouraging.
The world of management is blighted by fads, fiction and falsehoods. Stefan Stern, author of Myths of Management, sets things straight.