Britain's Most Admired Companies 2011: Business support services sector

Customer service is the name of the game in this sector, whose firms are helping their clients through one of the toughest trading periods since the end of World War II.

by MT Staff
Last Updated: 09 Oct 2013

- Go to the BMAC homepage

A new sector, this one won by Glasgow-based temporary power provider Aggreko, riding high thanks to global demand for its generators for everything from music festivals to mining exploration. Shares have risen 540% in five years and it expects profits of £320m this year. Credit reference business Experian’s first-half revenues were up 11% to $2.3bn, and it bought Colombian oppo Computec for $400m. There were smiles all round at Babcock, where first-half profits rose 96% to £80m, due in part to the South African mining boom. Supplier of carrier bags to coffee cups in 23 countries, Bunzl has £300m to spend on growth. Outgoing Tesco chairman David Reid is expected to join Intertek as its new chairman early in 2012.

BMAC 2011 by sector: Business support services

  QMan Rank FS Rank QG&S Rank AAT Rank
Aggreko 8.8 1 8.7 1 8.9 1 8.1 1
Babcock International 7.8 3 7.1 7 7.4 5 7.4 3
Bunzl 7.9 2 8.3 2 7.8 3 6.5 7
Capita Group 7.0 6 7.4 5 6.8 7 7.1 5
Experian  Group 7.3 5 8.1 3 8.0 2 7.6 2
G4S 7.0 7 6.9 9 6.3 9 6.0 9
Homeserve 7.4 4 7.7 4 6.7 8 6.5 7
Intertek 6.9 8 7.3 6 7.6 4 7.1 4
Rentokil Initial 5.6 10 5.6 10 4.8 10 5.6 10
Serco Group 6.7 9 7.0 8 7.1 6 6.8 6

7.2
7.4
7.1
6.9

(Continued)


VLTI Rank CI Rank QMar Rank C&ER Rank  UCA Rank TOTAL Rank
Aggreko 8.2 1 7.4 3 7.1 3 5.8 10 8.5 1 71.2 1
Babcock International 7.9 2 7.1 5 7.0 4 6.3 5 7.6 3 65.6 3
Bunzl 7.4 3 6.2 8 6.4 7 6.6 1 8.0 2 65.2 4
Capita Group 5.9 9 7.0 6 6.8 6 6.2 6 6.8 6 60.9 7
Experian  Group 7.3 6 7.8 1 7.1 2 6.1 9 6.9 5 66.2 2
G4S 6.6 7 5.9 9 6.0 8 6.6 2 6.2 9 57.3 9
Homeserve 7.4 3 7.7 2 7.6 1 6.2 7 6.3 8 63.4 6
Intertek 7.3 5 7.2 4 6.8 5 6.4 3 7.2 4 63.8 5
Rentokil Initial 4.9 10 5.1 10 5.5 10 6.2 8 5.5 10 48.6 10
Serco Group 6.5 8 6.3 7 6.0 8 6.3 4 6.6 7 59.4 8

6.9
6.8
6.6
6.2
7.0
621.6

Key

QMan
FS
QG&S
AAT
VLTI
CI
Q Mar
C&ER
UCA
Quality of Management
Financial Soundness
Quality of Goods & Services
Ability to Attract, Develop and Retain Top Talent
Value as a Long Term Investment
Capacity to Innovate
Quality of Marketing
Community and Environmental Responsibility
Use of Corporate Assets

- Download a PDF of the BMAC business support services sector results

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