How does he manage? Waxworks Commissioner - Richard Abbott, Madame Tussauds

WHEN DID YOU BECOME A MANAGER?

by
Last Updated: 09 Oct 2013

I was in sales and marketing for 20 years. I came to Madame Tussauds to develop our commissioning of wax figures for private individuals and companies. The department started at the end of last year, when the directors realised there was a real global market selling to commercial clients. A full-body likeness will go for upwards of £150,000.

WHAT DOES MANAGEMENT MEAN TO YOU?

When you work with a team of experienced specialists, management is a breeze. I travel the world meeting clients who are interested in commissioning a figure of themselves, a loved one, the deceased, or the chief exec of their company. About 20 people are involved in working on any one figure; they don't report to me, but we work very closely. There's a satisfying seamlessness between commissioning and the construction process. The biggest challenge is dealing with the large numbers of clients, but my experience helps there.

WHAT DO YOU LIKE/DISLIKE ABOUT YOUR JOB?

There is nothing I hate about my job, and the travel is really exciting. Lately, I've been to LA, New York, Brazil and Barcelona. I'm in a sales Nirvana - I have no competitors. No-one else can make a Madame Tussauds wax figure, and my product is in demand.

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