MCA Management Awards 2010: Highly Commended - Project summaries of the highly commended entries

OPERATIONAL PERFORMANCE IN THE PRIVATE SECTOR

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Last Updated: 09 Oct 2013

- Arup with Dubai Airports

Arup's Operational readiness activation & Transition (OraT) team managed every step of Emirates Airlines' and Dubai Airports' move into T3 at Dubai International Airport - the world's single largest terminal building, with more 72km of baggage conveyors - taking it from a $4bn construction project to a fully operational airport terminal.

- Boxwood with The Unite Group

Unite, which manages co-investments in excess of ú2bn in student housing, was concerned that the profitability of each property was being eroded by escalating operating and overhead costs. Over two years, a joint Unite/Boxwood team increased rents by 12% and reduced operating costs by more than 13% and overheads by more than 24%.

OPERATIONAL PERFORMANCE IN THE PUBLIC SECTOR

- Deloitte with the Scottish Government

Over two and a half years, Deloitte worked with the Scottish Government to establish and manage its ePlanning programme, which gives the public, agents and architects access to a high-quality online planning system that will deliver total savings of ú60.5m over the next decade.

CHANGE MANAGEMENT IN THE PRIVATE SECTOR

- Boxwood with Balfour Beatty Ground Engineering

(see Best Small Firm report, p15)

- EC Harris with BAA

BAA, the world's largest airport operator, is investing ú4.7bn at Heathrow to redesign and rebuild airport facilities. EC Harris helped BAA transform the infrastructure programme, which accounts for ú800m of the projected investment, into a new, high-performing delivery model, underpinned by growth in programme management expertise.

CUSTOMER ENGAGEMENT

- Propaganda with Illamasqua

Propaganda has worked with cosmetics brand Illamasqua over the past three years to position the newly developed company as one with a strong and valuable emotional connection with its consumers. Together, they have launched a mould-breaking cosmetics business that has delivered wholesale sales of ú2.2m in its first year.

ENVIRONMENT

- Trinity Horne with Yorkshire Water

With help from Trinity Horne that included lean and six sigma techniques, Yorkshire Water carried out a complex analysis of the variables affecting its use of chemicals and power in producing clean water. As a result, it identified savings of more than ú2m per year and achieved a smaller carbon footprint.

INNOVATION

- Boxwood with The Unite Group

Modular construction company Unite needed to leverage investment in a purpose-built factory and overcome barriers to innovation. Over nine months, a joint Unite and Boxwood team established an innovation framework, resulting in five new off-site manufacturing innovations delivered into new buildings, build cost reductions of 13%, and a business measurably better at building buildings.

TECHNOLOGY

- Xantus Consulting with Nationwide Building Society

Engaged initially to support Nationwide in sourcing its network services, Xantus was asked to review its desktop strategy and implement a new sourcing model. The programme yielded commercial benefits in excess of ú15m, plus significantly improved customer services. The new contract delivers competitive per-user desktop pricing, saving 25% as against internal costs.

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