More misery for rail passengers

Stat of the day: 29% - the percentage of rail passengers forced to stand, according to a survey.

by Emma Haslett
Last Updated: 09 Oct 2013
If you commute by train, chances are you're painfully aware of this situation, but a survey by Which? magazine has found that a whopping one-third of all rail passengers are forced to stand – the last thing you want at the end of a busy day…

Not surprisingly, then, the survey, which was conducted among 5,542 journeys, also found that overcrowding is passengers’ number one complaint, while poor value for money and ‘eratic services’ also topped the list (not a week ago, MT’s favourite train company came up with the classic ‘swans on the line’ excuse. At least it’s classy).  

But while the Northern train company came in for the most flack, with one customer describing its trains as 'cattle carts', Which? did concede that in a few cases, train companies are trying to change. The survey showed a ‘mixed picture of services provided’, it said, but ‘some train companies were getting it right’. Here's hoping.

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