One engagement measure for Identity and Passport Service

Friday, 18 April 2008

Jane Carwardine, HR director at the Identity and Passport Service, has revealed her plans to develop a single measure of engagement across the whole of the Civil Service.

Tagged by:

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Interviewed by Human Resources magazine and featured as the May 2008 cover story, Carwardine explained how engagement is currently measured differently across Whitehall, which prevents cross-departmental comparisons.

"My feeling is that Government needs a single measure where all employees are rated by the same scoring system. I believe this is a project that can work."

Carwardine was formerly HR director, engagement, at Coca-Cola and during her time there from 2004-2007, saw engagement scores rise by 20%.

The May issue of Human Resources is out on 2 May.