Rail boss shunted into a siding

There’s nothing like a good scapegoat. It turns out that Alison Forster, the managing director of First Great Western, has been moved to a different role, following the rail franchise’s continued poor performance.

by
Last Updated: 31 Aug 2010

The operator, which runs trains between London and the South West, has taken huge amounts of flak from customers for its poor punctuality, overcrowding and customer care, and was criticised recently by rail watchdog London TravelWatch for its ‘abysmal service’.

Regular readers of the MT website should know of our writers’ first-hand experience of First Great Western, which includes seeing police being called to an overcrowded bank holiday train to deal with a fist-fight over a mix-up with seat reservations. To that we can now add last weekend’s debacle, in which one of our staff had to stand and watch as the last service of the day pulled away from Paddington, taking his reserved seat with it, while First Great Western staff struggled to work out what they had done with his tickets.

Sadly, these aren’t isolated incidents. You could therefore argue that Forster should be the one to shoulder the blame. But is it really her fault? Let’s hope not. She will now become the First Group’s director of rail safety.

Find this article useful?

Get more great articles like this in your inbox every lunchtime

Subscribe

Get your essential reading delivered. Subscribe to Management Today