Reputation Matters

As the saying goes: it takes a lifetime to build a reputation, but a moment to lose it. 

Of course Deliveroo's losing money

Of course Deliveroo's losing money

But will that make it drag its heels over gig workers' rights?

'Don't blame us, it was the algorithm' won't cut it anymore

'Don't blame us, it was the algorithm' won't cut it anymore

Tech companies will face increasing hostility if they don't teach their machines a bit of...

Is Ryanair's latest scandal a controversy too far?

Is Ryanair's latest scandal a controversy too far?

The budget airline has always courted bad press, but cancelling hundreds of flights is never...

Resilient businesses need a firm eye on the horizon

Resilient businesses need a firm eye on the horizon

Ignoring the potential perils ahead could bring your reputation crashing down.

Gambling firms in hot water over 'fake news' affiliate ads

Gambling firms in hot water over 'fake news' affiliate ads

Ladbrokes, Sky Vegas and others have been reprimanded over articles that 'targeted vulnerable people.'

Customer service 101: Don't exploit natural disasters

Customer service 101: Don't exploit natural disasters

Hurricane Irma price gouging claims may be unfair, but what does it say about the...

Bell Pottinger: PR's final curtain?

Bell Pottinger: PR's final curtain?

Something like this was bound to happen eventually, says Robert Phillips.

Why ditching quarterly reporting won't solve short-termism

Why ditching quarterly reporting won't solve short-termism

The problem isn't talking to shareholders, it's how we measure CEOs.

We should applaud John Lewis's bold stance on gender

We should applaud John Lewis's bold stance on gender

The employee-owned retailer has ditched gendered labels on children's clothes.

Mark Price: Capitalism's opponents aren't all petrol bomb-wielding anarchists

Mark Price: Capitalism's opponents aren't all petrol bomb-wielding anarchists

UPDATE: The former Waitrose boss turned trade minister quits the government.