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UK trumps US in customer satisfaction stakes

A survey suggests Brits think our customer service is the best in the world. Erm, really?

Management Today 03-Jul-09


MT Expert's Ten Top Tips: Demystifying cloud computing

Carrenza's Dan Sutherland tells us all we need to know about the mysterious world of 'the cloud'...

Management Today 03-Jul-09


Darling wades into bonus row - as trader loses £6m

The Chancellor has been quick to put the boot into bankers, amid reports that big bonuses are back.

Management Today 03-Jul-09


Zut alors! Heat forces French power firms to buy British

A heatwave across the channel is forcing France to buy electricity from the UK to cover soaring demand.

Management Today 03-Jul-09


Facebook woos Twitterati with new privacy settings

Facebook's privacy overhaul suggests it's looking nervously over its shoulder at the rise of Twitter...

Management Today 03-Jul-09


MT celebrates '35 Women Under 35' 2009

MT's '35 Women Under 35' met last night to celebrate the publication of the 2009 list, sponsored by Accenture.

Management Today 03-Jul-09


Exclusive: Carphone Warehouse rewards staff for customer service rather than sales volume

The mobile phone giant's new reward strategy is to pay employees for giving good customer service rather than awarding commission for individual sales.

By Sian Harrington / Human Resources 03-Jul-09


Employees like bosses who offer wellbeing programmes

There is still some way to go before health and wellbeing policies are universally offered to staff, according to HR magazine/Harris Interactive's latest poll: 61% of 1,233 workers questioned said nothing is offered to them at all, while a further 5% said it was only available to certain levels of staff.

By Peter Crush / Human Resources 03-Jul-09


MT Expert: Innovation through collaboration

Quicksilva MD Gayna Hart explains how a group of rival SMEs joined forces to compete with larger suppliers..

Management Today 02-Jul-09


My Week: Christina Vaughan of Image Source

The stock photography entrepreneur on training, thinking European, and working in three dimensions...

Management Today 02-Jul-09


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