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Social media as important as face-to-face, say CEOs

Social media is set to become one of the most important forms of customer interaction, according to a new IBM study of more than 1,700 CEOs across 18 industries.

The Social Network screenwriter to pen life of Jobs

Quote of the day: 'There is no writer working in Hollywood today who is more capable of capturing such an extraordinary life for the screen,' reckons Amy Pascal, co-chairman of Sony Pictures Entertainment. That life is that of Apple co-founder Steve Jobs, and that writer is none author than Aaron Sorkin,...

Best Buy chairman resigns over company scandal

Quote of the day: 'I confronted him with the allegations (which he denied), told him his conduct was totally unacceptable and contrary to everything I, and the company, stand for.' The founder and chairman of electronics retail Best Buy, Richard Schulze's personal censure didn't quite cut it with the...

Leos and Brendas make the most careless business owners

New research by Simply Business shows that the lion's share of business mistakes are made by people called Leo and Brenda...

Company Vitae: Kingfisher

The owner of B&Q, Screwfix and Castorama turns 30 this year and is Europe's largest home improvement retailer. Here's how it first got bitten by the DIY bug.

Apple doubles profits in Q1

Taking yet another juicy bite out of the global consumer electronics market, Apple has doubled its profits in the first quarter, to $11.6bn.

ARM microchips enjoy boom quarter

The UK's leading designer of microchips has announced 22% rise in profits in the first quarter of 2012.

Vodafone takes on BT with £1bn takeover of C&W Worldwide

Vodafone has won the tug of war with Tata Communications over ailing telecoms firm Cable & Wireless Worldwide.

Sara Murray: Just because you're small, doesn't mean you can't pack a big punch

Good customer service is not the sole province of large companies, argues Sara Murray, founder of Confused.com. Here are her six top tips for creating a customer engagement strategy to rival the slick FTSE 100 set.

How to conquer the multi-screen world

These days, a brand must have a consistent strategy across TV, mobile, laptop and tablet, says Ved Sen, director at IT and infrastructure firm Cognizant. Are you communicating with your customers across every conceivable screen?

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