01 Dec 1998
UK: Editorial - Respect gives you resilience. - In too many companies financial performance becomes the tail that wags the dog. Pleasing the City matters enormously but it's not enough to guarantee a stellar reputation - or future success. None of the co
01 Dec 1998
UK: Facial recognition is now a viable technology. - If you want to identify people, what could be more natural than looking at their faces? Humans identify each other in this way, accurately and quickly, even in poor light or with a partially obscured v
01 Dec 1998
UK: Opening 24 hours a day is no gimmick - it's inevitable. - The 24-hour society is upon us, say the pundits, markets are global and customer satisfaction round-the-clock is the key to success. Changing work patterns are reflected by changes in leisure
01 Dec 1998
UK: Outplacement business continues to be brisk. - With redundancies rising, one might expect to find outplacement agents licking their lips and ordering a new Jaguar in anticipation of rising demand for their services.
01 Dec 1998
UK: More research proves that women really can manage. - Are there differences between senior male and female managers? Hardly any, according to new research from Cranfield School of Management. 'Gender is far less influential to the performance of a sen
01 Dec 1998
UK: Party fever is surviving in the face of recession. - As the threat of global recession hangs heavily over the economy and the season of festivity approaches, how is British industry responding?
01 Dec 1998
UK: Complaint handling can increase customer loyalty. - The handling of consumer complaints is a critical aspect of customer service. Larger retail or services companies have teams dedicated to verifying and rectifying complaints, from the mundane to the
01 Dec 1998
UK: Smith on Economics - The world heads for the cliff edge. - The global economy is teetering on the brink of the worst recession of the post-war period. Chaos may be only a short step away, says David Smith.
01 Dec 1998
UK: Heller on Management - No way to measure real value. - Managers pursue shareholder value, which says everything about stock-market supply and demand, writes Robert Heller, but nothing about management performance.
01 Dec 1998
UK: Britain's most admired companies - Piling the plaudits high. - For the second time in three years, supermarket chain Tesco has won the Most Admired crown.