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Chartered Management Institute: In My Opinion

Peter Wanless, a CMI Companion and the CEO of Big Lottery Fund, on putting customer service at the heart of corporate performance.

You live and you learn: Jeff Raikes, The Gates Foundation

The CEO of the world's largest philanthropic organisation on leaving Apple to join Microsoft and choosing which projects to donate to.

My Week: Camila Batmanghelidjh of Kids Company

The charity's founder on the ups and downs of helping children - and organising Christmas for 7,000.

Quote of the day

'It is vital commercial companies act responsibly and be transparent on their charity bags' - Mike Lucas, retail director for the British Heart Foundation, says only a third of goods donated to door-to-door charity bag collectors end up in charity shops, with most sold abroad for a profit.

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