UK: Does the private sector need a service "charter"?

UK: Does the private sector need a service "charter"? - Service please!

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Last Updated: 31 Aug 2010

Service please!

Forget the Citizen's Charter aimed at the public sector. Forget poor old British Rail. Judging by a recent survey from the Brunel Institute of Organisation and Social Studies, it is Britain's private sector which needs to get its act together.

In "The Programme for Service" Brunel researchers report that 38% of the 120 companies questioned had no priorities for improving service performance and only 47% reviewed or rewarded staff for good service.

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