If service excellence is viewed as a journey, then the vehicle in front most likely has TNT Express Services emblazoned on its sides. The choice of the express delivery company as the outright winner in this year's awards, three years after its previous triumph, is an indication of how much further down that road TNT has travelled in the interim.
The company fended off competition from corporate clothing specialists Simon Jersey and PR consultancy Countrywide Porter Novelli to win the business-to-business category, and narrowly pipped Riverside Housing Association to win the vote for overall winner.
In spite of the efforts of competitors to emulate its success, TNT has gone from strength to strength. The company has increased its revenues by 54% in the past five years, in a market that has grown by just 8.8%. It has also introduced a string of innovations to support its customer service during the past couple of years, ranging from Make it Happen awards for staff, to new technology, such as radio frequency scanning and mobile data transfer between depots and vehicles.