5 ways to build a company people love to work for

Wrexham-based PA telephone service Moneypenny frequently tops national lists of desirable places to work. How?

by Rebecca Burn-Callander

Do your staff love coming to work? Do they tell their friends to apply for jobs at your company? Do you trust each employee to be an ambassador for the firm? Creating an environment that empowers and engages workers is no mean feat but, at Moneypenny, the UK’s largest PA answering service, they appear to have it sussed.

The Wrexham firm has been named one of the Sunday Times’ 100 Best Companies in the UK to work for five times, placing fourth in the country last year. Co-founder Rachel Clacher shares how she and Ed Reeves created their company culture.

1. Autonomy

Moneypenny operates a flat management structure. Company news is shared with everyone – from the PAs to operations staff – at once, leaving no one out of the loop. Each PA is also trusted to manage their own breaks and rota. It all comes down to trust, says Clacher, which means there are no targets.

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