1. Loosening control is not losing control
The past year has taught me that I can actually be flexible and go with the flow and I have no doubt that I will be a better business leader as a result. By nature, I am a big planner and my style is very much to have everything organised well in advance. This year, of course, all of my best-made plans have had to change, often at the last minute. Some ideas we have just had to put on hold, while others we have managed to adjust so they could still go ahead.
I love being in control, so have found this particularly challenging. Yet, our business has survived the unimaginable disruption of 2020 and has still managed to grow. June and July have been our busiest ever months for franchisee recruitment. And on top of this, I also managed to see my friends and family and even get a holiday - all of which I probably enjoyed and savoured far more because of the uncertain path to getting there.
- Vicky Matthews, co-founder, Pink Spaghetti