Baroness Kingsmill: Distrust of big businesses started with the financial crisis

MT'S REPUTATION WEEK IN ASSOCIATION WITH BSI: Denise Kingsmill, non executive director at E.On, says businesses need to get back in touch with their customers.

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Last Updated: 28 Oct 2015

This video is part of a Reputation Week special

Find out more about MT’s Reputation Week in association with BSI.

Read the full discussion with panellists including Andy Street, MD of John Lewis, Giles Andrews, founder and CEO of Zopa, and Baroness Kingsmill.

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