What is a leader's most important job? It's a slightly misleading question. It’s all important. CEOs are constantly balancing plates, none of which can be dropped.
But while you may focus more on strategy and innovation, nothing comes ahead of basic people management, says Martijn de Lange, CEO of parcel delivery firm Hermes UK.
Although he admits he initially underestimated its value, luckily one of his early managers didn’t.