Beth Mitchell, 35

Director of field customer service, BT

by MT staff

Former management consultant Mitchell cut her teeth on bank IT programmes, and has subsequently held a number of increasingly senior roles at BT where she has been instrumental in delivering the nation’s broadband services via the Openreach division. A keen advocate of leadership for all, her achievements include developing a coaching toolkit to help failing managers reboot their results, and she is also a champion of BT’s "Women in Tech" network. She now leads the firm’s team of over 1,000 – predominantly male – field engineers and runs a budget of £50m.

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