'I've just finished Liza Dalby's delightful The Tale of Murasaki, which pieces together fragments of writings of an 11th-century Japanese woman at the Emperor's court. Next on my list is my colleague Peter Hennessy's book The Prime Minister.'
What is dematerialisation, and why does it matter?
How to become more inspirational (without having a personality transplant).
Bob Iger's departure poses an unpopular question for bosses.
Top-end service is no longer at the discretion of the management.