'I'm quite a keen golfer, and I'm reading Dave Pelz's Putting Bible, 600 pages of how to improve your golf. I'm also reading a book about building customer loyalty, The Loyalty Effect by Frederick Reichheld, all about attracting barnacles rather than butterflies.'
And you thought your turnaround was tricky.
But BP's new CEO has staked his legacy on going green.
There will inevitably be unintended consequences from blindly adopting new technology.
As Sajid Javid has just discovered, “chancellors come and go… the Treasury endures forever”.
Research shows women under-rate their performance even when they have an objective measure of how...