I'd worked with BA until then, with its traditional command-and-control structure. I've done things differently at AirMiles. We ask employees to rate the company on a smell-o-meter - does it smell like a place you want to work, or make you feel constrained? If the score changes, we examine why and decide what could be improved. Everyone in my career had said you can't run a company like that. This book gave me the courage to say: bugger it, I'm going to run it this way and not take the route that everyone's pushing me down.
Even if you don't see yourself as 'a creative type', certain tools and work practices can help you use your imagination to drive your business forward.
With the increasing production of smartwatches, luxury Swiss brands appear to be jumping on the tech bandwagon.
Sean Ramsden's export business Ramsden International has benefited from Brexit depreciation and the rise of brand Britain abroad.
The best things in life are free. Which is just as well really...
The former banker, civil servant and diplomat talks changing careers and the future of augmented reality.
Our goals can seem unattainable when we obsess over our weaknesses, says Rachel Bridge.