Books: Three of a kind - handling difficult people

Dealing with different employees? We review the best books to guide you through...

Dealing with Difficult People for Rookies
Frances Kay
Marshall Cavendish £9.99

Intelligently written and with natty illustrations, this is easy to read and crammed with helpful advice. However, it's not the kind of book to dip in and out of, as it assumes you'd prefer to develop a proactive strategy for dealing with difficult people rather than lurch from one emergency situation to another. Recommended. - Best of its kind

Working With The Enemy
Mike Leibling
Kogan Page £9.99

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