BOOKS: Three of a kind ... Learn to mind your manners at work

BOOKS: Three of a kind ... Learn to mind your manners at work - BUSINESS ETIQUETTE; Josy Roberts; Trotman; pounds 4.99

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Last Updated: 31 Aug 2010

BUSINESS ETIQUETTE; Josy Roberts; Trotman; pounds 4.99

A short book, which still manages to cover the basics, such as how to answer the phone, how to arrange and run a meeting, and how to write a business letter. A useful guide for those who want to look up just one or two topics. ***

BUSINESS ETIQUETTE FOR THE 21ST CENTURY; Lynne Brennan; Piatkus; pounds 10.99

This book covers personal skills as much as business etiquette, with chapters on handling interviews and understanding body language. Includes some fast 'checklists' that cover everything from etiquette for smokers to how to address dignitaries. **

BUSINESS ETIQUETTE; David Robinson; Kogan Page; pounds 7.99

An extremely straightforward book, which has all the basic ground rules and an additional section about business etiquette abroad. There are some self-tests to help you work out exactly how considerate you are, and readers mindful of the Higgs report may find the section on whistle-blowing particularly helpful. ***

*** best of its kind

** could be useful

* of minor interest

none: avoid.

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