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The gap between marketing and customer service is too often a chasm.
In just seven years Prezola has grown to become the UK's leading wedding gift list provider.
Women are particularly vulnerable to perfectionism, argue Sally Helgesen and Marshall Smith.
Facing up to your own mortality helps you to focus on the most meaningful things, which in turn help you to engage and inspire others.
FROM THE ARCHIVE: When Audi's parent company VW first became embroiled in the emissions scandal in 2015, Management Today went to Ingolstadt to grill chairman Rupert Stadler.
Heathrow's Terminal 5 offers a surprising example of reputational disaster turned to advantage.