Brain food: Global business - Manager on knowledge management

Brain food: Global business - Manager on knowledge management - The hottest management theory for the new millennium is knowledge management.

by
Last Updated: 09 Oct 2013

The hottest management theory for the new millennium is knowledge management.

There are many publications, seminars and theories on the subject but we still don't really know what it is. We know what it isn't: it has nothing to do with IT (data isn't information and information isn't knowledge).

It's not what the 'knowledge-holder' knows, it's what the recipient knows (or wants to know). It is no way to investigate mistakes, or to capture original ideas. It has no effect on morale or motivation. There are lots of ways of managing knowledge, but managers find the written word hardest to cope with. Don't worry - leave writing to the experts. Jesus, Socrates and other great figures from history never wrote a word. Even Goethe had a secretary.

Find this article useful?

Get more great articles like this in your inbox every lunchtime

What's the most useful word in a leader’s vocabulary?

It's not ‘why’, says Razor CEO Jamie Hinton.

Why collaborations fail

Collaboration needn’t be a dirty word.

How redundancies affect culture

There are ways of preventing 'survivor syndrome' derailing your recovery.

What they don't tell you about inclusive leadership

Briefing: Frances Frei was hired to fix Uber’s ‘bro culture’. Here’s her lesson for where...

Should you downsize the office?

Many businesses are preparing for a 'hybrid' workplace.

How to make your team more accountable

‘Do as I do’ works a lot better than ‘do as I say’.