Managers tend to disregard investment in people, even though great benefits can often come at low cost, or none at all. Here, virtue is more than its own reward, if you believe a study of hotels by Tony Simons in Harvard Business Review. He asked 6,500 Holiday Inn employees whether their managers delivered on promises and practised what they preached. A one-eighth of a point rise in this 'behavioural integrity' (using a five-point scale) equates with a profitability jump of 2.5% of revenues. In other words, financial performance is seriously damaged by inconsistency, hypocrisy and 'flavour of the month' management that flits from one HR 'initiative' to another. New-fangled nostrums, it would seem, pay off slower and lower than good old-fashioned honesty.
ONE MINUTE BRIEFING: Julian Richer's thriving hi-fi empire is proof that ethical business pays dividends.
FROM THE ARCHIVE: Big data is so yesterday, says Ryan Smith of billion-dollar data firm Qualtrics.
New products, branding and stores help, but changing culture is key when it comes to a successful turnaround.
There are more opportunities for women to progress within organisations says Alison Rose (pictured above) after speaking at the Inspiring Women in Business Conference...
Leadership is about more than superficial charm, says executive coach Susy Roberts.
The former president took time out to listen to people individually. That's as applicable in business as in politics, says customer experience expert Steven Van Belleghem.