Allegedly, between 30% and 70% of customer relationship management (costly) fails. So why not plunge into so-called immersion (cheap) to win over customers? Sean Meehan and Charlie Dawson, in Business Strategy Review, report that Tesco directors visit stores three days each week, while Sainsbury's CEO Peter Davis 'spends most Fridays in stores' (sporting a badge for identification). At Shire Pharmaceuticals, bosses watch professors of surgery operate for the same reason: to garner customer knowledge at first hand. It's not the initial immersion that pays, but the follow-up. How that works at Bank of Scotland is unclear: directors supposedly immerse themselves in the homeless bible, The Big Issue. Courting the no-time buyer?
Melrose's bid to take over GKN has just received the support of a leading activist investor.
How to persuade and influence your colleagues without them even noticing.
The Great British Bake Off star on being the first woman to run a 'serious restaurant', ageism and that unfortunate tweet.
UPDATE: The construction firm goes into liquidation after being unable to reach a deal with creditors and government.
The co-founder of West End Drinks named her gin in honour of her co-founder's father, strip club tycoon Paul Raymond.
As of tomorrow - 13th Jan - open banking is officially A Thing. But what is and how will it work for entrepreneurs?