If you're glorying in your market share, stop. The Myth of Market Share by Richard Miniter calls share 'fool's gold'. He cites 1997 research by Windermere Associates: for more than 70% of the time, firms with top share didn't have the highest returns. Should you shift your aim to customer loyalty? Alas for another myth: there's little correlation between loyalty and profitability. What's the solution? Concentrate on keeping customers whose business is profitable. If that sounds so simple as to be trite, do you really know which customers or clusters of customers make a contribution and, if so, how much? Don Peppers and Martha Rogers, customer loyalty gurus, find all too many 'below zeros' with 'negative lifetime value'. Throw out the BZ customers and myths stop being mythical.
With Farage rampant and the PM on the verge of being ousted, the way is paved for a hardline successor to take the nuclear option.
Take a wild guess which sector comes out on top.
The plastic laminate manufacturer's boss shares his turnaround tips.
It's a little too easy to cherry-pick generalised leadership tips from exotic role models.
It's no laughing matter when a jokey culture turns into harassment, says the Institute of Leadership & Management's Kate Cooper.
The private sector has a critical role in tackling global warming, but it needs to get out of its own way, says Professor Jonatan Pinkse.