But a familiarity with technology can reap big efficiencies. A bright spark at Toshiba, for example, suggested that the business could make cost savings by reducing its telecoms bill. Their bosses agreed, and undertook an analysis of how staff used the company's 250-odd mobile phones. It soon became clear that HR, which was in charge of the phones, didn't have a clear understanding of the technology and user demands. The baton was handed to Information Systems, which quickly devised new policies and integrated other facilities such as address books, GPRS and SMS, and renegotiated the company's contract. Toshiba saved £76,000 over two years, by tapping its own expertise.
ONE MINUTE BRIEFING: Rod Aldridge, founder and former CEO of Capita, explains his rules for working with the public sector.
ONE MINUTE BRIEFING: CEO Nicholas Anderson on the essence of FTSE 250 engineering firm Spirax Sarco's M&A strategy.
ONE MINUTE BRIEFING: Julian Richer's thriving hi-fi empire is proof that ethical business pays dividends.
FROM THE ARCHIVE: Big data is so yesterday, says Ryan Smith of billion-dollar data firm Qualtrics.
New products, branding and stores help, but changing culture is key when it comes to a successful turnaround.
There are more opportunities for women to progress within organisations says Alison Rose (pictured above) after speaking at the Inspiring Women in Business Conference...