But a familiarity with technology can reap big efficiencies. A bright spark at Toshiba, for example, suggested that the business could make cost savings by reducing its telecoms bill. Their bosses agreed, and undertook an analysis of how staff used the company's 250-odd mobile phones. It soon became clear that HR, which was in charge of the phones, didn't have a clear understanding of the technology and user demands. The baton was handed to Information Systems, which quickly devised new policies and integrated other facilities such as address books, GPRS and SMS, and renegotiated the company's contract. Toshiba saved £76,000 over two years, by tapping its own expertise.
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