If you want to bond with your workers, forget cuddles and have a huddle instead. According to American consultant John Case, a huddle is 'a regular, structured series of meetings designed specifically to allow people to participate in running the business'. Springfield ReManufacturing Corp calls its weekly staff meeting the 'great huddle'. It is preceded by 'prehuddles' and followed by 'posthuddles'. At Foldcraft Company in the US, the monthly huddles are held in a church hall. The managers wear American football referee uniforms, wave yellow flags and blow whistles. The meeting deals only with the bottom line. If somebody starts up on people issues, a referee calls foul. Another keeps a stopwatch and calls time after exactly an hour, during which 'we have hooting and hollering and clapping ... just boom, boom, boom right down the line'. Touchdown!
You spend enough time doing it, but have you ever thought about how you do...
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But too often businesses stigmatise it.
"It's more important to make the decision right than make the right decision."