Brain food: Matters for the mind to chew on - Ten ways to ... keep customers

Brain food: Matters for the mind to chew on - Ten ways to ... keep customers - 1. Don't keep them waiting

by GUY BROWNING
Last Updated: 09 Oct 2013

1. Don't keep them waiting

2. Act on their feedback

3. Get their details right

4. Let them choose their channel

5. Deliver when you promise

6. Keep them informed

7. Make paperwork clear and easy

8. Involve them in development

9. Never compromise on quality

10. Make doing business a pleasure.

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