Name: Dawn Milton
When did you become a manager? I became a bingo caller two years ago and a manager a year ago. I'm in charge of the ancillary games department, responsible for 25 to 30 staff.
What does management mean to you? A willingness to learn. Also, the ability to deliver product in the best way you can, while motivating staff to sell it. When I'm bingo calling, I'm controlling the pace of the game, ensuring accuracy and looking after the customers. I get to have a bit of banter with the regulars, but it's always at the back of my mind that they're here for bingo. Our customers are mainly older, so I have to make sure there isn't too much noise in case they miss any numbers. When I'm on the floor, I help as required: selling books, giving out change, sometimes even cooking the dinner! There is also a lot of paperwork.
What do you love/hate about it? I love being with the customers and being an ambassador for the club - I'm currently the south-east's bingo-calling champion. I hate being short-staffed, but I get a buzz from running about.