Name: Martin Guy
When did you become a manager?
Aged 19, when I became a conductor. This was in 1987, when I realised that my job then - working on the shop floor for Burtons - simply wasn't for me. I decided I would combine my interest in transport with a desire for more personal interaction, and I joined the Victoria Station garage. I've also worked at Upton Park and this route takes me round Paddington.
What does management mean to you?
Customer relations and safety. As well as ensuring people pay, I'm in charge of the safety of all the passengers - from babies to OAPs. Buses are easy targets for pickpockets and I'll use my discretion about who to let on. Daily management issues include dealing with verbal abuse, and making sure the stops are regular lengths so the bus keeps to its timetable. I've also had to throw people off for drunken behaviour and vandalism.
What do you love/hate about it?
I love travelling and meeting lots of people. I hate working the really long shifts I occasionally have to.