Name Walter Thurtle
When did you become a manager? In the early 1970s when I changed career. Before then, I worked at local farms getting rid of waste and packing corn, but I had an accident in which lost I part of my hand as well as my tractor licence. When I drove again, I bought a dust cart to capitalise on the waste removal industry. Today I operate within a 25-mile radius of Yarmouth, and have four skips with between four and 10 men.
What does management mean to you? Attention to customers and staff. I don't need to go out on the daily runs, but I go because I still love being part of the team. I know all my customers by name and if they have a problem they know they can talk to me directly.
What do you love/hate about it? I love being one of the boys. I hate untidy people who leave their rubbish everywhere and the increasing burden of rules and regulations governing waste collection.