BRAIN FOOD: Matters for the mind to chew on - Unlikely managers - Senior cabin crew member - Go Airlines

BRAIN FOOD: Matters for the mind to chew on - Unlikely managers - Senior cabin crew member - Go Airlines - Name: Maya Hatcher

Last Updated: 09 Oct 2013

Name: Maya Hatcher

When did you become a manager?

Two years ago in 1999, after I'd been there for a year. CAA regulations say you must work for a year before you become a senior cabin crew member.

What does management mean to you?

It's really looking after a small team. There are three people in the cabin crew and one on the flight deck - someone has to be in charge. We also have to check all the safety equipment and look after the flight deck. We're not just trolley dollies.

Perhaps because Go passengers pay for their drinks, we don't really get air rage. But passengers do take their frustrations out on us - for example, when we tell them they can't take big cases in the cabin. Business passengers can also get annoyed over delays. But generally, they're pretty good.

What do you love/hate about it?

I love meeting people, using my languages and seeing the sun in other countries. The worst things are getting up at 3am, cleaning the toilets and cleaning up sick. Those I could live without.

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