Name: Sharmila Nikapota
When did you become a manager? I suppose the moment I started practising as a vet in 1994, as right from the start you have to manage nurses. Managing the practice started in 1996, when I became senior vet.
What does management mean to you? It means running an efficient practice, keeping the staff content and working together as a team to provide an efficient service to our clients and manage their pets' needs. For example, you might have a client with limited finances so you have to try to work out a plan balancing their emotional stress with whatever treatment the pet needs.
Time management is very important: I consult in the morning and do operations in the afternoon (we have to do a certain number of operations each day).
I have to allocate tasks (such as pre-med) in order to waste as little time as possible. It can be a bit like a production line.
What do you love/hate about it? My personal interests are surgery and diagnostic imaging, so I love operating. I don't like putting a price on treatment; people don't always insure their pets and I dislike it when you can't take a case the way of your clinical judgment because of cost constraints.