'Others bring me problems,' said Mrs Thatcher in 1990. 'David brings me solutions.' Lord Young's recipe for sucking up to the powerful has been much imitated in business. Sell 'solutions': a bit of hardware, a dash of software, endless expensive hand-holding. Now even white-van man sells you 'roofing solutions' when all you want is the guttering fixed. Pushing 'solutions' is like being a Harley Street dermatologist: your patients don't die, they don't get you out of bed at night - and they never get better.
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