Brain food: Perk life - Making service civil

Brain food: Perk life - Making service civil - Rather than venting frustrations on colleagues, short-tempered staff at the Registers of Scotland are being offered anger-management sessions so they may see the destructive effects their behaviour can have o

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Last Updated: 09 Oct 2013

Rather than venting frustrations on colleagues, short-tempered staff at the Registers of Scotland are being offered anger-management sessions so they may see the destructive effects their behaviour can have on others, as well as teaching them to avoid situations that trigger it. Managers claim that putting the civility back into grumpy civil servants reduces stress and boosts confidence, making for a happier, more productive workplace.

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