Brain food: Perk life - Making service civil

Brain food: Perk life - Making service civil - Rather than venting frustrations on colleagues, short-tempered staff at the Registers of Scotland are being offered anger-management sessions so they may see the destructive effects their behaviour can have o

by
Last Updated: 09 Oct 2013

Rather than venting frustrations on colleagues, short-tempered staff at the Registers of Scotland are being offered anger-management sessions so they may see the destructive effects their behaviour can have on others, as well as teaching them to avoid situations that trigger it. Managers claim that putting the civility back into grumpy civil servants reduces stress and boosts confidence, making for a happier, more productive workplace.

Tags:
How To

Find this article useful?

Get more great articles like this in your inbox every lunchtime

When should you step down as CEO?

Bob Iger's departure poses an unpopular question for bosses.

The death and resurrection of the premium customer

Top-end service is no longer at the discretion of the management.

What HS2 can teach you about project failure

And how you can prevent projects going astray.

35 Women Under 35 2020: Nominations open

Management Today's 35 Women Under 35 showcases the country's rising stars in business. Here's how...

Practical steps for breaking silos

Briefing: Adam Williams, former CEO of influencer marketing agency Takumi, shares what he has learned...

The Power 50: Proof that you can be a part-time CEO

Just a few years ago, executives were reluctant to admit they worked part-time for fear...