Staff at the Body Shop can take their grievances straight to the top by writing a letter and posting it in a special red envelope. Intended for use after the usual channels have failed, red envelopes go straight to the appropriate director, who has to respond within three days. There's no guarantee that staff will get the answer they want, but bosses claim these 'red letter days' create an air of fair treatment throughout the company.
You spend enough time doing it, but have you ever thought about how you do...
How to make sure top talent swipes right on your business.
Case study: Rentokil’s smart mouse traps use real-time surveillance, transforming the company’s service offer.
But too often businesses stigmatise it.
"It's more important to make the decision right than make the right decision."