Neuropsychologists define disinhibition as an uncontrollable desire to say what's on one's mind, whatever that may be - a condition associated with strokes. 'Disinhibition effect' happens when people are let loose with e-mails. Psychologists noticed that people write things in e-mails that they'd never say in person. This includes being lewd and rude but also witty and eloquent. Those who can't express themselves become Booker Prize writers; the repressed start tossing exclamation marks around. Some victims need to compose e-mails offline. Others offer too much entertainment to be reined in, particularly when they hit 'Reply to All' by accident.
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Rudeness at work reduces performance. Go figure.
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The founder of the UK's first gigabit service says faster broadband wasn't always the easiest idea to sell.