Brain Food: Ten ways to ... Combat negativity

Last Updated: 31 Aug 2010

1. Spot what's wrong and change it early 2. Be there as a sounding-board 3. Respond to people's concerns 4. Lead with trust, not rules 5. Be consistent 6. Show people the effects of their griping 7. Involve moaners in solutions 8. Challenge mistruths 9. Focus on people's positive points 10. Don't take it personally

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