Name: Gerry Jackson
When did you become a manager?
When I went into partnership in 1993. But when our lease ran out, we couldn't find premises. Then I bumped into someone who wanted to sell, so I took over his lease and set up my own business in 1999.
What does management mean to you?
I organise the day, book the jobs, deal with bills, buy in the necessary parts. When I first set up the business, I worked alone. I hadn't inherited much trade, so I had to build that up myself. I got in with minicab firms and traders - people who rely on their transport for work. Now, half my customers are business, half are private. I've had a guy working for me for a year and a half. He has a vast knowledge and knows the game - managing him is easy. I also deal with the customers, who differ greatly. Some are happy, some query everything.
What do you love/hate about it?
I love the challenge of keeping my knowledge up to date. I hate the bad weather. Because of the oil, we can't have gas heaters.