BRAIN FOOD: Unlikely managers - Minicab controller - A&H Car Services, Wimbledon, London

BRAIN FOOD: Unlikely managers - Minicab controller - A&H Car Services, Wimbledon, London - Name: Sarah Scott

by
Last Updated: 31 Aug 2010

Name: Sarah Scott

When did you become a manager?

I've worked here since I was 15 and have been involved in day-to-day running for about seven years. My father owns the company and fought my being involved, because it's male-dominated. But I proved myself and he conceded. I'm now being trained to take over the company.

What does management mean to you?

The drivers are self-employed - we're merely an agency. To ensure they toe the line you've got to be fair. It's a balancing act between keeping drivers and customers happy. I'm a people person - when a customer has a complaint, as horrible as that might be, I enjoy dealing with it. We have about 50 drivers and have been in business 24 hours a day, seven days a week for the past 30 years, so you're not going to keep people happy all the time.

What do you love/hate about it?

I love it when customers are happy, drivers are going straight to the next job and everything gels together. I hate the industry's seedy reputation.

Find this article useful?

Get more great articles like this in your inbox every lunchtime

Upcoming Events

Subscribe

Get your essential reading delivered. Subscribe to Management Today