Name: Mike Morrissey
When did you become a manager? I've been a professional umpire since 1993, and head of officiating since 2000. I'm in charge of more than 1,000 umpires, referees and other officials.
What does management mean to you?
Umpiring is about managing a match so that it runs smoothly and trying to solve problems on court effectively without upsetting people. I have to show I'm in charge without being condescending, and I need to be able to communicate with players who are angry. I normally umpire two matches in a day and will be responsible for 10 line umpires and six ball kids on a main court. As head of officiating, I'm responsible for making sure officials receive the right level of training, are properly selected for tournaments and correctly graded. Most officials are volunteers who officiate as a hobby, so managing them is quite a challenge.
What do you love/hate about it?
I love the mix of work, but it's tough to please a big group of people. Most officials are co-operative, but some find it hard to think beyond their own situation.