BRAIN FOOD: Unlikely managers - Ticket officer - Head of ticketing services, The Tate

BRAIN FOOD: Unlikely managers - Ticket officer - Head of ticketing services, The Tate - Name: Martin Barden

by
Last Updated: 31 Aug 2010

Name: Martin Barden

When did you become a manager? In 1994, I was working part-time in the Royal Albert Hall ticket office when a full-time manager role came up. The Tate is my third ticketing job. I never thought: 'I'll go into ticketing' - but I love it.

What does management mean to you? Being seen to know everything that's going on even when you don't! It's also about knowing when to delegate. I have a team of 32 who look to me to answer questions and keep them buoyed up. Customers should be able to buy a ticket with as few barriers as possible. This year the Tate is having the biggest Picasso/Matisse event in years - people will buy time-slots rather than seats, so they don't have to queue. It's a cultural shift. We need to put mechanisms in place to meet demand.

What do you love/hate about it? Exhibitions can be planned five years in advance. I love being there from the start and delivering the final result. I hate ticket touts, who live off the work of others without contributing to the art form.

Find this article useful?

Get more great articles like this in your inbox every lunchtime

Is it okay to spy on my staff if I think they're slacking ...

Everything you wanted to know about employee surveillance but were afraid to ask.

The psychology of remote working

In depth: The lockdown has proven that we can make working from home work, but...

A simple cure for impostor syndrome

Opinion: It's time to stop hero-worshipping and start figuring out what greatness looks like to...

I was hired to fix Uber’s toxic culture - and I did. Here’s ...

Harvard’s Frances Frei reveals how you know when your values have gone rotten, and what...

Social responsibility may no longer be a choice

Editorial: Having securitised businesses’ loans and paid their wage bills, it’s not inconceivable the government...

What went wrong at Wirecard

And how to stop it happening to you.