Your organisation probably relies on e-mail as its main channel of communication already. So if the thought of life without your in-box fills you with dread, it's worth taking a moment to reflect on the risks of doing business electronically. E-mails can be falsified to look as though they come from an authentic and reliable source when in fact they don't. They can also be altered en route, so that what you read is not what the sender wrote; or intercepted and read by a third party. However, the Government has now introduced a package of legislation to support secure communications and allow the establishment of an industry register of approved providers.
This new generation of trust service providers can help ensure the reliability and confidentiality of your transactions. But it is worth bearing in mind that, with the opportunity for secure communications now available, customers may start demanding it.